The scooter isn't responding, the screen stays off, or nothing happens when you press the starter? Run through the points below 👇
1️⃣ Check the scooter's screen
The screen must show "ready" in green. Until it does, the scooter won't start.
2️⃣ Has the scooter spent the night outside in freezing weather?
In sub-zero temperatures the battery can be too cold to start. If you can, leave the scooter somewhere warmer for a few minutes, then try again.
3️⃣ Has the scooter just been ridden hard?
After a long hill or a sustained ride, the battery can overheat. Switch off the ignition and let it cool for 15 to 20 minutes before trying again.
4️⃣ Stay next to the scooter
Unlocking goes through your phone. If you're too far away, the command doesn't get through. Step closer and try again.
5️⃣ Restart the app
Close the app completely, reopen it, then try unlocking again. If your signal is weak, move a few metres.
🔋 Flat battery, black screen, or a code showing?
If the screen stays black, shows a very low battery or displays a two-digit number, the scooter isn't usable as it is. Don't force it and don't restart it over and over: pick another scooter on the map and report this one to us.
🆘 Nothing works?
Message us on the chat with the name of the scooter and, if possible, a photo of the screen showing the message or code. We'll take it from there 🐶
Also report the problem from the app using the little wrench icon: that lets us take the scooter out of service so nobody else runs into it.