You've parked the scooter but the app won't end your ride, and the meter keeps running? Don't worry, we'll sort this out in 30 seconds 🛵
1️⃣ Are you inside the green zone?
This is the number one cause. Open the map in the app and look at where you are:
Green outline = allowed zone, you can end your ride here ✅
Red outline = forbidden zone, you cannot end your ride ❌
👉 If you're in the red: get back on the scooter and ride to the nearest green zone. You can ride there with the trip still running, then end it normally.
💡 You can pause anywhere, but you can only end your ride inside the green zone.
2️⃣ Is the top case properly closed?
This is the second most common cause. The ride can't be closed if the top case isn't properly locked.
Put the helmets back inside the top case.
Press the lid down until it clicks.
👉 Close it firmly, then try ending your ride again.
3️⃣ Stay next to the scooter
The command goes through your phone: stay close to the scooter while you do this, and wait for the ride summary to appear before walking away. That's what confirms the ride is properly closed.
🆘 Still stuck?
Message us on the chat straight away, don't wait. Give us:
Your scooter's first name 🛵 (Jimmy, Moka…), so we're sure we're talking about the same one.
Where you left it.
We can end the ride remotely. And as we explain in our refunds article, telling us quickly lets us be more flexible about compensating the time you lost 😉