Your eDOG account is linked to your phone number: it's what you use to log in, with a code sent by SMS. Here's how to handle the most common situations 🐶
🔑 Logging back in to my account
Already have an account? No need to create a new one: on the app's home screen, tap "Revenir dans la meute" (Back to the pack), enter the number linked to your account, then the code you receive by SMS.
Not getting the code?
Make sure the app is up to date.
Check the number you entered (with the right country code).
Wait a few minutes before asking for a new code.
📩 Still nothing? Message us on the chat in the app with your phone number: we also receive all confirmation codes, so we can give you yours.
📱 Changing my phone number
No need to create a new account 🙌 You can change your number yourself, directly in the app: go to "Ta carte d'identité canine" (your dog ID card) and replace your number with the new one.
You keep your account, your balance, your packs and your ride history.
💡 It's best to make the change before you lose access to your old number, while you're still logged in to the app.
Already lost your old number and can't log in anymore? Message us on the chat with your first name, last name, your account's email, your old and your new number: we'll help you get back in.
👋 Deleting my account
You can delete your account yourself, directly in the app: go to "Ta carte d'identité canine" (your dog ID card), then tap "Quitter la meute" (Leave the pack).
Before you go:
Remember to use your remaining balance: it can't be recovered once the account is deleted.
Deleting your account doesn't cancel any unpaid balance, which is still due.
Can't log in to do it? Message us on the chat and we'll take care of it.
🛡️ My personal data (GDPR)
You can ask at any time to access, correct or delete your personal data, or object to its use (for example for promotional emails).
To do so, message us on the chat in the app or by email at [email protected], stating your request and your account's email. We'll reply within one month at most.
ℹ️ Some data must be kept for the period required by law, even after the account is deleted: for example invoices, or information linked to an ongoing dispute or unpaid balance.
💬 Any questions?
Message us on the chat in the app, we'll get back to you quickly 🧡